As companies look for different avenues to gratify their customers, a streamlined logistics operation has emerged as one of the most promising ways to increase customer experience. Today, every customer wants their products shipped within one or two days. To top it off, customers also want to ensure that their packages are not misplaced or damaged. Keeping pace with these demands, modern-day logistics service providers are constantly integrating new technologies within its solutions portfolio to improve the standards of delivery service, and hence the experience of the customers.
At the forefront of these technology trends is the increased collaboration between the shippers and third-party logistics (3PL) service providers. Rather than treating logistics service providers as an additional segment in the supply chain management, shippers must look at them as strategic partners that ensure adherence to delivering optimal customer expectations. That said, the logistics service providers are also incessantly enhancing their offerings with automated invoice auditing and freight classification solutions in order to stay competitive in the market.
Based on the analysis of the trends, and the evaluation of its potential impact in the logistics services arena, a distinguished panel comprising CEOs, CIOs, logistics experts, and Logistics Tech Outlook’s editorial team has short-listed a list of the “Top 10 Logistics Analytics Consulting/services Companies – 2019.”